Delivery and Exchange Policy

Introduction

At Veraboswell, we understand that timely and secure delivery is just as important as the quality of the products we offer. Our delivery and exchange policy has been designed to ensure a transparent, smooth, and customer-friendly experience for everyone shopping at veraboswell.shop. Whether you are ordering blackout curtains for your bedroom or sheer drapes for your living room, our goal is to get them to you quickly, safely, and in perfect condition.

1. Delivery Coverage

Veraboswell currently ships to a wide range of international destinations. Our shipping partners enable us to deliver orders to North America, Europe, Asia, Australia, and other regions.

Please note that there may be restrictions in certain remote areas or jurisdictions with import limitations. In such cases, our customer service team will contact you via email at the earliest to discuss alternative arrangements or provide a full refund if necessary.

2. Processing Time

Order processing begins as soon as payment is confirmed. This involves verifying the order, preparing the item(s), and packaging.

• Standard Processing Time: 1–3 business days (Monday–Friday)

• Customized Orders: 3–5 business days depending on the complexity and specifications

If there are any delays due to high demand, holidays, or other circumstances, we will notify you via email.

3. Shipping Time & Methods

We offer several delivery options based on customer location and preference:

• Standard Shipping: 7–15 business days

• Expedited Shipping: 4–7 business days

• Express Shipping: 1–3 business days

All delivery timeframes are estimates and may vary depending on customs procedures, public holidays, weather conditions, or logistical issues in the recipient’s country.

We provide tracking numbers for all shipments. Once dispatched, customers will receive an email with the tracking information and a link to monitor the parcel’s journey.

4. Shipping Costs

Shipping costs are calculated at checkout based on item weight, destination, and chosen shipping method. We occasionally offer free shipping promotions for certain products or order amounts.

Example:

Please refer to our website or contact customer service for the most updated rates.

5. Delivery Address Guidelines

Please ensure that the delivery address provided is complete and accurate. We are not responsible for items delivered to incorrectly provided addresses. If a package is returned due to an incorrect or incomplete address, we will notify the customer and re-ship once the correct address is confirmed—additional shipping fees may apply.

Veraboswell is not responsible for any customs duties, taxes, or handling fees imposed by your country. These charges, if applicable, are the responsibility of the customer.

6. Missed Deliveries

If you are not available at the time of delivery:

• The courier may leave a notice with further instructions.

• In some cases, the package may be left at a local post office or delivery hub for pickup.

• If the package is returned to Veraboswell due to repeated failed attempts, we will contact you to arrange redelivery (additional fees may apply).

7. Damaged or Lost Packages

If your package arrives visibly damaged, please take clear photos of the box and its contents before contacting us. Email the evidence and order number to [email protected] within 3 days of receipt. We will investigate and provide a resolution which may include a refund, replacement, or store credit.

If your package is marked as “delivered” but you have not received it:

• Check with neighbors or household members.

• Contact your local delivery office with the tracking number.

• If the parcel is still missing, contact us within 7 business days. We will liaise with the carrier and update you.

8. Exchange Policy

We want you to be 100% satisfied with your Veraboswell purchase. If you’re not, we offer exchanges under the following conditions:

Eligible Items for Exchange:

• Items must be unused, unwashed, and in original condition

• Must be in original packaging with tags attached

• Requests must be made within 14 days of delivery

Not Eligible for Exchange:

• Custom-sized curtains or personalized items

• Clearance or final sale items

• Items damaged due to misuse, washing, or incorrect installation

How to Request an Exchange:

1. Contact us via [email protected] with your order number and reason for exchange.

2. Our team will provide return instructions and an RMA number.

3. Pack and ship the product to our designated return center.

4. Once received and inspected, we will ship the replacement item.

Please Note: Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly sent.

9. Wrong Item or Defective Product

If we sent you the wrong item or a defective product, please email us immediately with:

• Your order number

• A clear photo of the item

• A description of the issue

We will arrange for a free return and send a replacement or refund based on your preference.

10. Order Cancellations and Modifications

Orders can be canceled or modified only before processing begins. Once an item has been packed or shipped, changes cannot be made. Please contact us as soon as possible if you need to make any adjustments.

11. Refunds (Where Applicable)

In cases where an exchange is not suitable, refunds may be issued under certain conditions:

• The item is returned unused and in original condition

• Return is requested within 14 days of delivery

• Refund is requested within the refund window

Refunds are issued to the original payment method and may take 3–10 business days to process depending on your bank or payment provider.